Not satisfied with your product? With us at MY-TREND you always have 14 days right of withdrawal from receipt of the items in accordance with applicable consumer protection legislation.
All returned products must be in the same condition as when you received them, packed in original packages, well packaged. Returned goods are not accepted if used or damaged. We make sure that all returns are of the same standard as when they were sent to the customer
The buyer is responsible for all goods from the time they were received and during return transport.
The buyer is responsible for any freight (incl. Customs costs) for returns.
If the item does not meet the same standard as when we sent it, no refund will be made. We will then send the product back to the buyer, this shipping cost stands for MY-TREND.
HOW TO USE:
1. Contact MY-TREND and state that you have regretted and wish to return your item. Contact information can be found HERE
2. Fill in the return form (see attachment below) and send it in the return package.
3. Wrap and package your package well in original packaging with possible accompanying notes & hand in to your nearest representative (remember that you as a buyer are responsible for shipping).
4. We handle your return within 14 days of receipt & begin a refund if the quality of the goods is approved.